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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze

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    HF5415.5
    .I543 2010
     
    868481 (Shelf),BOK
    Inghilleri, Leonardo

         Exceptional service, exceptional profit : the secrets of building a five-star customer service organization. - New York , 2010.

         xvi, 170 p. ; 24 cm.

         ISBN 9780814415382.
         
         1. Customer services 2. Consumer satisfaction 3. Customer loyalty.I. Solomon, Micah II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    868481ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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