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The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook

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    HF5415.5
    .B4325 2009
     
    866648 (Shelf),BOK
    Beemer, C. Britt

         The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world. - New York , 2009.

         xvii,332 p. ; 24 cm.

         ISBN 9780071603652 (hbk.)
         .-ISBN 0071603654 (hbk.).
         
         1. Customer relations.I. Shook, Robert L. - 1938- II. Title
         Library : UiTM Shah Alam; UiTM Johor; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    866648ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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