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A complete and balanced service scorecard : creating value through sustained performance improvement / Rajesh K. Tyagi, Praveen Gupta

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    HD9980.5
    .T93 2008
     
    866554 (Shelf),BOK
    Tyagi, Rajesh K.

         A complete and balanced service scorecard : creating value through sustained performance improvement. - Upper Saddle River, N.J. , 2008.

         xxv, 293 p. : ill. ; 24 cm.

         ISBN 0131986007 (hbk. : alk. paper)
         .-ISBN 9780131986008.
         
         1. Customer services 2. Service industries - Management 3. Total quality management - Management 4. Performance - Measurement.I. Gupta, Praveen - 1957- II. Title
         Library : UiTM Shah Alam; UITM Sabah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    866554ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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