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Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist

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    HD9980.5
    .E28 2009
     
    863068 (Shelf),BOK
    Edvardsson, Bo , 1952-

         Values-based service for sustainable business : lessons from IKEA. - London , 2009.

         x, 131 p. : ill. ; 23 cm Management, organizations and society v.5.

         ISBN 9780415458535 (hardcover)
         .-ISBN 0415458536 (hardcover).
         
         1. Ikea (Firm) 2. Service industries - Management 3. Customer services - Management 4. Sustainable development.I. Enquist, Bo II. Title III. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    863068ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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