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Customer care excellence : how to create an effective customer focus / Sarah Cook

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    HF5415.5
    .C6635 2008
     
    859175 (Shelf),BOK
    Cook, Sarah

         Customer care excellence : how to create an effective customer focus. - London , 2008.

         vi, 280 p. : ill. ; 24 cm Professional paperbacks.

         ISBN 9780749453510
         .-ISBN 0749453516
         .-ISBN 9780749450663
         .-ISBN 0749450665.
         
         1. Customer services 2. Customer relations 3. Consumer satisfaction 4. Total quality management.I. Title II. Series
         Library : UiTM Shah Alam; UITM Sarawak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    859175ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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