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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli

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    HD57.7
    .M525 2008
     
    858776 (Shelf),BOK
    Michelli, Joseph A. , 1960-

         The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company.

         xvi, 284 pages : some colour illustrations ; 23 cm.

         ISBN 0071548335
         .-ISBN 9780071548335.
         
         1. Leadership 2. Success in business 3. Customer services 4. Total quality management 5. Corporate culture.I. Title
         Library : UiTM Shah Alam; UITM Perlis; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    858776ShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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