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Productivity and service quality : an essential reading for service providers / Flora Han, Debbie Leong

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    HD9980.5
    .H36 2000
     
    853576 (Shelf),BOK
    Han, Flora

         Productivity and service quality : an essential reading for service providers. - Singapore , 2000.

         xi, 186 p. : ill. ; 23 cm.

         ISBN 9813076607
         .-ISBN 9789813076600.
         
         1. Industrial productivity 2. Service industries - Quality control.I. Leong, Debbie II. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif
         Library : UiTM Shah Alam; UITM Sarawak; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    853576ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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