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Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed

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  • MARC

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    HF5415.5
    .S557 2008
     
    853590 (Shelf),BOK
    Silvester, Marc

         Living service : how to deliver the service of the future today. - Harlow, England , 2008.

         xiv, 162 p. : ill. ; 24 cm.

         ISBN 9780273715351 (alk. paper)
         .-ISBN 0273715356 (alk. paper).
         
         1. Customer services 2. Service industries.I. Ahmed, Mohi II. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif
         Library : UiTM Shah Alam; UITM Sabah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    853590ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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