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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard

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    Z716.3
    .V57 2005
     
    860966 (Shelf),BOK
    The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004. - Munchen , 2005.

         xvi, 385 p. : ill. ; 22 cm IFLA publications v.117.
         Title also in French and Spanish.

         ISBN 9783598218453 (hd.bd.)
         .-ISBN 3598218451 (hd.bd.).
         
         1. Libraries - Congresses - Public relations 2. Customer relations - Congresses - Management 3. Information services - Congresses - Marketing.I. Ferreira, Sueli Mara Suares Pinto - 1950- II. Savard, Rejean - 1950- III. International Federation of Library Associations and Institutions. IV. Title V. Series

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-20.gif
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    860966ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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