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Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown

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    HD58.9
    .B76 2007
     
    844078 (Shelf),BOK
    Brown, Mark Graham

         Keeping score : using the right metrics to drive world-class performance. - New Delhi , 2007.

         ix, 198 p. : ill. ; 25cm.

         ISBN 9788120331105
         .-ISBN 8120331109.
         
         1. Job satisfaction - Evaluation 2. Organizational effectiveness - Evaluation 3. Customer services - Evaluation 4. Industrial efficiency - Evaluation.I. Title
         Library : UiTM Shah Alam; UITM Sarawak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    844078ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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