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Customer service in an instant : 60 ways to win customers and keep them coming back / Keith Bailey & Karen Leland

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  • MARC

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    HF5415.5
    .B3425 2008
     
    844431 (Shelf),BOK
    Bailey, Keith , 1945-

         Customer service in an instant : 60 ways to win customers and keep them coming back.

         159 pages : illustrations ; 21 cm.
         Includes index.
         "Master the four core customer styles. Learn to say 'no' with service. Bounce back from service breakdowns.".

         ISBN 9781601630131
         .-ISBN 1601630131.
         
         1. Customer services.I. Leland, Karen II. Title
         Library : UiTM Shah Alam; UITM Perlis; UITM Sabah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    844431ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    963814ShelfPERP. PERUBATAN TAR KAMPUS SG. BULOH(PPSB)BOOKRAK TERBUKA (OPEN SHELVES)

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