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Serving the Difficult Customer : a how-to-do-it manual for library staff / Kitty Smith

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  • MARC

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    Z711
    .S66 1994
     
    840271 (Shelf),BOK
    Smith, Kitty , 1945-

         Serving the Difficult Customer : a how-to-do-it manual for library staff.

         x, 166 pages : illustration ; 28 cm How-to-do-it manuals for libraries no 39.

         ISBN 1555701612
         .-ISBN 9781555701611.
         
         1. Interpersonal communication - United States 2. Public services (Libraries) - United States 3. Customer relations - United States.I. Title II. Series

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-19.gif
         Library : UiTM Shah Alam; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    840271ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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