Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker
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| | | | Do the right thing : how dedicated employees create loyal customers and large profits. - Upper Saddle River, NJ , 2008. | ix, 263 p. : ill. ; 21 cm. | Includes index. | ISBN 9780132343343 (hardback : alk. paper) | .-ISBN 0132343347 (hardback : alk. paper). | | 1. Southwest Airlines Co - . Management 2. Customer services - United States 3. Airlines - United States - Management 4. Customer relations - United States.I. Title | | Library : UiTM Shah Alam; UITM Sarawak; UITM Sabah; UiTM Johor |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 838912 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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