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Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker

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  • MARC

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    HE9803.S68
    P37 2008
     
    838912 (Shelf),BOK
    Parker, James F. , 1947-

         Do the right thing : how dedicated employees create loyal customers and large profits. - Upper Saddle River, NJ , 2008.

         ix, 263 p. : ill. ; 21 cm.
         Includes index.

         ISBN 9780132343343 (hardback : alk. paper)
         .-ISBN 0132343347 (hardback : alk. paper).
         
         1. Southwest Airlines Co - . Management 2. Customer services - United States 3. Airlines - United States - Management 4. Customer relations - United States.I. Title
         Library : UiTM Shah Alam; UITM Sarawak; UITM Sabah; UiTM Johor
    Accn No.Item StatusAdd IdLocationSMDItem Category
    838912ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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