Beyond loyalty : the next generation of strategic customer relationship managementcPierre Chenet, Jon Ivar Johansen
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| | | | Beyond loyalty : the next generation of strategic customer relationship managementcPierre Chenet, Jon Ivar Johansen. - New Delhi , 2006. | ix, 110 p. : ill. ; 22 cm. | ISBN 8120329384 | .-ISBN 9788120329386. | | 1. Relationship marketing 2. Customer relations - Management 3. Consumer satisfaction - Management.I. Johansen, Jon Ivar II. Title | | Library : UiTM Shah Alam; UITM Sabah; UiTM Johor |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 832078 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | ret | 867112 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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