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From customer retention to a holistic stakeholder management system : living a vision / Margit Huber, Susanne O'Gorman

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    HF5415.5
    .H83 2008
     
    830517 (Shelf),BOK
    Huber, Margit , 1963-

         From customer retention to a holistic stakeholder management system : living a vision. - Berlin , 2008.

         xvii, 203 p. : ill., ports ; 24 cm.

         ISBN 3540774297
         .-ISBN 9783540774297.
         
         1. Management 2. Customer relations 3. Total quality management 4. Benchmarking (Management) 5. Consumer satisfaction - Research 6. Customer loyalty.I. O'Gorman, Susanne II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    830517ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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