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Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann

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    TL671.28
    .K67 2006
     
    812633 (Shelf),BOK
    Kossmann, Mario

         Delivering excellent service quality in aviation : a practical guide for internal and external service providers. - Aldershot, England;. - Burlington, VT , 2006.

         xvi, 192 p. : ill. ; 24 cm.

         ISBN 0754647250 (alk. paper)
         .-ISBN 9780754647256.
         
         1. Airplanes - Design and construction - Quality control 2. Aircraft industry - Customer services - Quality control 3. Airlines - Customer services - Quality control 4. Airports - Management - Quality control.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    812633ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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