Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann
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| | | | Delivering excellent service quality in aviation : a practical guide for internal and external service providers. - Aldershot, England;. - Burlington, VT , 2006. | xvi, 192 p. : ill. ; 24 cm. | ISBN 0754647250 (alk. paper) | .-ISBN 9780754647256. | | 1. Airplanes - Design and construction - Quality control 2. Aircraft industry - Customer services - Quality control 3. Airlines - Customer services - Quality control 4. Airports - Management - Quality control.I. Title | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 812633 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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