Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith
-
| | | | Business process management and the balanced scorecard : using processes as strategic drivers. - Hoboken, N.J. , 2007. | x, 227 p. : ill. ; 24 cm. | Includes index. | ISBN 0470047461 (cloth : alk. paper) | .-ISBN 9780470047460 (cloth : alk. paper). | | 1. Strategic planning - Management 2. Performance - Management 3. Workflow - Management 4. Benchmarking (Management).I. Title | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif | | Library : UiTM Shah Alam; UITM Pulau Pinang |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 808417 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 812402 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) |
|
|
|