Shah Alam

  • UiTM Shah Alam
  • UITM Sarawak
  • UITM Perlis
  • UITM Pulau Pinang
  • UITM Sabah
  • UiTM Negeri Sembilan
  • UiTM Johor
  • UITM Melaka
  • UITM Pahang
  • UITM Kelantan
  • UITM Kedah
  • UITM Perak
  • UITM Terengganu
  • UiTM Libraries
.

Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu

  • Linear

  • MARC

  •  
    HD9980.5
    .S472 2006
     
    813177 (Shelf),BOK
    Sherman, H. David

         Service productivity management : improving service performance using data envelopment analysis (DEA). - New York , 2006.

         xxii, 328 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in).
         "Includes DEAFrontier software".

         ISBN 9780387332116 (hardback)
         .-ISBN 0387332111 (hardback)
         .-ISBN 9780387332314 (e-book)
         .-ISBN 0387332316 (e-book).
         
         1. Service industries - Labor productivity 2. Industrial productivity - Management 3. Service industries - Management 4. Data envelopment analysis - Labor productivity.I. Zhu, Joe - 1968- II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    813177ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    CP816087ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT

Search In

Shelf Browse

No Shelf Browse Data.

Top