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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / Ed Horrell

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  • MARC

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    HF5415.5
    .K537 2006
     
    706347 (Shelf),BOK
    Horrell, Edward

         The kindness revolution : the company-wide culture shift that inspires phenomenal customer service. - New York , 2006.

         xxvi, 198 p. : ill. ; 24 cm.
         Includes index.

         ISBN 0814473075 (hdbk.)
         .-ISBN 9780814473078.
         
         1. Industrial relations 2. Customer relations.I. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    706347ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)
    812799ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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