Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen
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| | | Buckley Owen, Tim , 1948- |
| Success at the enquiry desk : successful enquiry answering - every time. | xx, 134 pages. : illustrations ; 24 cm. | Previous ed.: 2003. | ISBN 1856046001 | .-ISBN 9781856046008. | | 1. Reference services (Libraries) - Great Britain 2. Reference services (Libraries) - Great Britain 3. Libraries - Customer services 4. Information services - Quality control.I. Title | | Library : UiTM Shah Alam; UiTM Negeri Sembilan; UITM Kelantan; UITM Kedah |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 708246 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | slr | 816527 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | OSs |
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