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Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred / Michael Heppell

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    HF5415.5
    .H424 2006
     
    687928 (Shelf),BOK
    Heppell, Michael

         Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred. - New York , 2006.

         ix, 128 p. : ill. ; 24 cm.

         ISBN 9780273707929 (alk. paper)
         .-ISBN 0273707922.
         
         1. Consumer satisfaction - Management 2. Customer services - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    687928ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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