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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich

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    HD9980.5
    .E35 2002
     
    673924 (Shelf),BOK
    Ehrlich, Betsi Harris

         Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service. - Boca Raton , 2002.

         271 p. : ill. ; 24 cm.

         ISBN 1574443259.
         
         1. Service industries - Management 2. Total quality management 3. Six sigma (Quality control standard) - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    673924ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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