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Call handling operations : S/NVQ level 2 : candidate handbook / Keith Bowen, Yvonne Munn, Peter Richardson

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  • MARC

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    HE8788
    .B69 2002
     
    662943 (Shelf),BOK
    Bowen, Keith

         Call handling operations : S/NVQ level 2 : candidate handbook. - Oxford , 2002.

         vi, 360 p. : ill. ; 27cm + 1 compact disk.
         One CD-ROM in pocket attached to inside back cover.

         ISBN 0435455621 (CD-ROM)
         .-ISBN 0435455613.
         
         1. Telephone selling 2. Call centers - Customer services 3. Call centers.I. Munn, Yvonne II. Richardson, Peter III. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    662943ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    CP15353ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT

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