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What customers really want : how to bridge the gap between what your organization offers and what your clients crave / Scott McKain

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    HF5415.55
    .M34 2005
     
    651031 (Shelf),BOK
    McKain, Scott

         What customers really want : how to bridge the gap between what your organization offers and what your clients crave. - Nashville , 2005.

         xxviii, 195 p. ; 24 cm.

         ISBN 9789833831548
         .-ISBN 9733831540
         .-ISBN 9780785211983 (hardcover)
         .-ISBN 0785211985 (hardcover).
         
         1. Consumer behavior 2. Organizational effectiveness 3. Customer services - Management 4. Marketing - Psychological aspects 5. Relationship marketing 6. Customer relations - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    651031ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    883120ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    886647ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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