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The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation] / Donna Fluss

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  • MARC

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    HE8788
    .F58 2005
     
    643569 (Lost),BOK
    Fluss, Donna

         The real-time contact center : [strategies, tactics, and technologies for building a profitable service and sales operation]. - New York, NY , c2005.

         xv, 221 p. : ill. ; 24 cm.

         ISBN 0814472567.
         
         1. Call centers - Computer network resources 2. Customer service - Management 3. Call centers - Management.I. Title

         http://www.loc.gov/catdir/toc/ecip058/2005004120.html
    Accn No.Item StatusAdd IdLocationSMDItem Category
    643569LostPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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