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It's all about service : how to lead your people to care for your customers / Ray Pelletier

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    HF5415.5
    .P45 2005
     
    643660 (Shelf),BOK
    Pelletier, Ray , 1948-

         It's all about service : how to lead your people to care for your customers. - Hoboken, N.J. , 2005.

         xxiv, 232 p. ; 24 cm.
         Includes index.

         ISBN 0471716758(cloth).
         
         1. Interpersonal relations 2. Leadership 3. Customer relations 4. Teams in the workplace 5. Employee empowerment.I. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    643660ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    662305ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    704897ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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