It's all about service : how to lead your people to care for your customers / Ray Pelletier
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| | | | It's all about service : how to lead your people to care for your customers. - Hoboken, N.J. , 2005. | xxiv, 232 p. ; 24 cm. | Includes index. | ISBN 0471716758(cloth). | | 1. Interpersonal relations 2. Leadership 3. Customer relations 4. Teams in the workplace 5. Employee empowerment.I. Title | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 643660 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 662305 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 704897 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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