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Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe

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  • MARC

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    HF5415.5
    .U46 2004
     
    637885 (Shelf),BOK
    Understanding and managing customers. - Upper Saddle River, NJ , 2004.

         xxi, 340 p. : ill. ; 25 cm.

         ISBN 0273685627 (alk. paper)
         .-ISBN 9780273685623.
         
         1. Customer services.I. Doole, Isobel II. Lancaster, Peter - 1952- III. Lowe, Robin - 1945- IV. Title
         Library : UiTM Shah Alam; UITM Sabah; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    637885ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    637915ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    682122ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    847570ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    859612ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    898459ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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