Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe
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| | | Understanding and managing customers. - Upper Saddle River, NJ , 2004. |
| xxi, 340 p. : ill. ; 25 cm. | ISBN 0273685627 (alk. paper) | .-ISBN 9780273685623. | | 1. Customer services.I. Doole, Isobel II. Lancaster, Peter - 1952- III. Lowe, Robin - 1945- IV. Title | | Library : UiTM Shah Alam; UITM Sabah; UITM Melaka |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 637885 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 637915 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 682122 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 847570 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 859612 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 898459 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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