Managing the twenty-first century reference department : challenges and prospects / Kwasi Sarkodie-Mensah, editor
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| | | | | Managing the twenty-first century reference department : challenges and prospects. - Binghamton, NY , 2003. |
| | 124 p. ; 23 cm. | | "Co-published simultaneously as The reference librarian, number 81.". | | Managing an academic reference department / Lynda Leahy -- From core competencies to desired traits : hiring a head of reference for the new millennium / Philip C. Howze -- Managing the 21st century reference department : competencies / Justina O. Osa -- Training the new head of reference : focusing on the supervising relationship as technique / Philip C. Howze -- Collaborative leadership : a model for reference services / Kathryn M. Crowe -- It takes a village to manage the 21st century reference department / Paula McMillen, Loretta rielly -- The 21st century reference department : working to provide quality service to users / Patience L. Simmonds -- Leadership or management : expectations for head of reference services / Felix E. Unaeze. | | ISBN 0789023318 (alk. paper) | | .-ISBN 0789023326 (pbk. : alk. paper). | | | | 1. Academic libraries - Reference services - Management 2. Reference services (Libraries) - Management - Management 3. Library administrations.I. Sarkodie-Mensah, Kwasi II. Title | | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-19.gif | | | Library : UiTM Shah Alam; UITM Kelantan |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 635567 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 137072AD | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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