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Customer service : utility style : proven strategies for improving customer service and reducing customer care costs / Penni McLean-Conner

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    HF5415.5
    .M395 2006
     
    635792 (Shelf),BOK
    McLean-Conner, Penni

         Customer service : utility style : proven strategies for improving customer service and reducing customer care costs. - Tulsa, Okla. , 2006.

         p. cm.
         Includes index.

         ISBN 9781593700539 (hardcover)
         .-ISBN 1593700539 (hardcover).
         
         1. Customer services - Management 2. Public utilities - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    635792ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)

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