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Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan

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  • MARC

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    HF5415.5
    .M666 2003
     
    631117 (Shelf),BOK
    Morgan, Rebecca L.

         Calming upset customers : staying effective during unpleasant situations.

         xiv, 82 pages : illustrations ; 26 cm A fifty-minute series book.

         ISBN 1560526696.
         
          1. Consumer complaints 2. Customer services.I. Title II. Series
         Library : UiTM Shah Alam; UITM Kedah
    Accn No.Item StatusAdd IdLocationSMDItem Category
    631117ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    654521ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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