Service management : operations, strategy, and information technology / James A. Fitzaimmons, Mona J. Fitzsimmons
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| | | | | | Service management : operations, strategy, and information technology. - Boston , 2006. | | xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.). | | ISBN 0071244409. | | | | 1. Service industries - Management.I. Fitzsimmons, Mona J. II. Title | | | Library : UiTM Shah Alam; UITM Terengganu |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 631107 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 639914 | Lost | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 643555 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 655685 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | slr | | 661862 | Ready For Circulation | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 662849 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 810588 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | CP13719 | Reference | | PERKH. MAKLUMAT P2(RS2) | COMPACT DISC | ruj | | CP13976 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14883 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP15305 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP15348 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP15494 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP810589 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT |
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