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Superior customer value in the New economy : concepts and cases / William C.Johnson & Art Weinstein

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    HF5415.5
    .W442 2004
     
    636950 (Shelf),BOK
    Johnson, William C. , 1954-

         Superior customer value in the New economy : concepts and cases. - Boca Raton, FL , 2004.

         xix, 434 p. : ill. ; 25 cm.
         Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.

         ISBN 1574443569 (alk. paper).
         
         1. Customer services - Management 2. Consumer satisfaction - Management.I. Weinstein, Art II. Weinstein, Art III. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    636950ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    673885ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    704992ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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