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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal

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    HF5415.5
    .B32 2005
     
    627075 (Shelf),BOK
    Bacal, Robert

         Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation. - New York , 2005.

         xv, 222 p. : ill. ; 20 cm.

         ISBN 007144453X.
         
         1. Customer services - Terminology 2. Customer services - Terminology.I. Title
         Library : UiTM Shah Alam; UITM Pulau Pinang; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    627075ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    627076ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    708606ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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