Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal
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| | | | Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation. - New York , 2005. | xv, 222 p. : ill. ; 20 cm. | ISBN 007144453X. | | 1. Customer services - Terminology 2. Customer services - Terminology.I. Title | | Library : UiTM Shah Alam; UITM Pulau Pinang; UITM Terengganu |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 627075 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 627076 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 708606 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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