The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
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| | | | The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. - Hoboken, N.J. , 2005. | xviii, 270 p. : ill. ; 24 cm. | ISBN 0471702862. | | 1. Nordstrom (Firm) - . Management 2. Customer services - United States - Handbooks, manuals, etc. - Management 3. Department stores - United States - Handbooks, manuals, etc. - Management.I. McCarthy, Patrick D. II. Title | | Library : UiTM Shah Alam; UITM Pulau Pinang; UITM Terengganu |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 626204 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 643653 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 652461 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 662357 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 697008 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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