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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy

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    HF5415.5
    .S62678 2005
     
    626204 (Shelf),BOK
    Spector, Robert

         The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. - Hoboken, N.J. , 2005.

         xviii, 270 p. : ill. ; 24 cm.

         ISBN 0471702862.
         
         1. Nordstrom (Firm) - . Management 2. Customer services - United States - Handbooks, manuals, etc. - Management 3. Department stores - United States - Handbooks, manuals, etc. - Management.I. McCarthy, Patrick D. II. Title
         Library : UiTM Shah Alam; UITM Pulau Pinang; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    626204ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    643653ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    652461ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    662357ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    697008ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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