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Successful Service Operations Management / Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton

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  • MARC

  •  
    HF5415.5
    .M48 2006
     
    624972 (Ready For Circulation),BOK
    Metters, Richard , 1960-

         Successful Service Operations Management.

         xx, 406 pages : illustrations ; 26 cm + 3 CD-ROM (4 3/4 in.).
         Rev. ed. of: Successful serviceoperations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
         Accompanying CD-ROM includes a significant portion of the quantitative material from the text and updated coverage on queuing, location and DEA chapters. Additional CD-ROMs include a 120 day trial for Microsoft Office Project Professional 2003 and Mic.

         ISBN 0324224370
         .-ISBN 0324224389 (core text only)
         .-ISBN 0324224397 (student CD)
         .-ISBN 0324321783.
         
          1. Customer services - Management 2. Customer services - Case studies - Management.I. Kathryn King-Metters II. Madeleine Pullman III. Steve Walton IV. Title
         Library : UiTM Shah Alam; UITM Pahang
    Accn No.Item StatusAdd IdLocationSMDItem Category
    624972Ready For CirculationPTAR KAMPUS PUNCAK ALAM(PPA)BOOKslr
    646091ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    648903Ready For CirculationPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKOSs
    648904ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKslr
    661916Ready For CirculationPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKOSs
    666333Ready For CirculationPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKOSs
    CP11725ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT
    CP11726ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT
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    CP14205ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT
    CP14206ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT
    CP14207ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)COMPACT DISCKAT
    CP14416ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP14417ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
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    CP14420ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP14421ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP15245ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP15573ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP15574ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT
    CP671808ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)COMPACT DISCKAT

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