Successful Service Operations Management / Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton
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| | | | | | | 624972 (Ready For Circulation),BOK |
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| | | Successful Service Operations Management. | | xx, 406 pages : illustrations ; 26 cm + 3 CD-ROM (4 3/4 in.). | | Rev. ed. of: Successful serviceoperations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003. | | Accompanying CD-ROM includes a significant portion of the quantitative material from the text and updated coverage on queuing, location and DEA chapters. Additional CD-ROMs include a 120 day trial for Microsoft Office Project Professional 2003 and Mic. | | ISBN 0324224370 | | .-ISBN 0324224389 (core text only) | | .-ISBN 0324224397 (student CD) | | .-ISBN 0324321783. | | | | 1. Customer services - Management 2. Customer services - Case studies - Management.I. Kathryn King-Metters II. Madeleine Pullman III. Steve Walton IV. Title | | | Library : UiTM Shah Alam; UITM Pahang |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 624972 | Ready For Circulation | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | slr | | 646091 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 648903 | Ready For Circulation | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 648904 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | slr | | 661916 | Ready For Circulation | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | 666333 | Ready For Circulation | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | OSs | | CP11725 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP11726 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP11727 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP14205 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP14206 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP14207 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP14416 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14417 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14418 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14419 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14420 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP14421 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP15245 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP15573 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP15574 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT | | CP671808 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | COMPACT DISC | KAT |
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