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Up your service! : insights : true stories of winners and losers in the quest for superior service / Ron Kaufman

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    HF5415.5
    .K386 2002
     
    613783 (Shelf),BOK
    Kaufman, Ron

         Up your service! : insights : true stories of winners and losers in the quest for superior service. - Singapore , 2002.

         xix, 247p. : ill. ; 23 cm.

         ISBN 9810459394 (pbk.).
         
         1. Consumer satisfaction 2. Customer services 3. Interpersonal relations 4. Customer relations.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    613783ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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