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Clued in : how to keep customers coming back again and again / Lewis P. Carbone

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    HF5415.5
    .C367 2004
     
    134401AD (Shelf),BOK
    Carbone, Lewis P.

         Clued in : how to keep customers coming back again and again. - New Jersey , 2004.

         xxviii, 272 p. : ill. ; 24 cm.

         ISBN 0131015508.
         
         1. Customer services - Quality control 2. Customer services - Evaluation 3. Organizational effectiveness - Management 4. Consumer behavior - Psychological aspects.I. Title
         Library : UiTM Shah Alam; UITM Sarawak; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    134401ADShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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