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Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp

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    HF5415.5
    .H28 1989
     
    311704 (Lost),BOK
    Hanan, Mack

         Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp. - New York, NY , 1989.

         xiv, 193 p. : ill. ; 24 cm.

         ISBN 0814459447.
         
         1. Customer services 2. Consumer satisfaction.I. Karp, Peter II. Title
         Library : UITM Sarawak; UITM Sabah; UiTM Johor; UITM Perak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    311704LostPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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