Keep the customer! : making customer service your competitive edge / Robert L. Desatnick
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| | | | | | Keep the customer! : making customer service your competitive edge. - Boston , 1990. | | xiii, 182 p. : ill. ; 21 cm. | | "Originally published in slightly different form with the title: Managing to keep the customer"--T.p. verso. | | ISBN 0395538092. | | | | 1. Customer relations 2. Customer services.I. Title | | | Library : UiTM Shah Alam; UiTM Johor; UITM Pahang |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 293825 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 293826 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | | 293827 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 293828 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 511102 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 15344MU | Withdrawn | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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