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The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford

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  • MARC

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    HF5415.5
    .A43 1990
     
    303826 (Shelf),BOK
    Albrecht, Karl

         The service advantage : how to identify and fulfill customer needs. - Homewood, Ill. , 1990.

         ix, 240 p. : ill. ; 24 cm.

         ISBN 1556232470.
         
         1. Customer services 2. Consumers - Research.I. Bradford, Lawrence J II. Title
         Library : UiTM Shah Alam; UiTM Johor
    Accn No.Item StatusAdd IdLocationSMDItem Category
    303826ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)
    511100ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKret
    JO36869ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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