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How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall

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    HF5415.335
    .H553 2003
     
    587097 (Shelf),BOK
    Hill, Nigel , 1952-

         How to measure customer satisfaction. - Burlington, VT, USA , 2003.

         viii, 151 p. : ill. ; 25 cm.
         Includes index.

         ISBN 9780566085956 (pbk.)
         .-ISBN 056608595X (pbk.).
         
         1. Consumer satisfaction - Evaluation.I. Brierley, John II. MacDougall, Rob III. Title
         Library : UiTM Shah Alam; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    587097ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKRAK TERBUKA (OPEN SHELVES)
    589741ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    591110ShelfPERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU)BOOKRAK TERBUKA (OPEN SHELVES)
    593404ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    595527ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    595843ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    598051ReferencePERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKruj
    867182ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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