How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall
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| | | | How to measure customer satisfaction. - Burlington, VT, USA , 2003. | viii, 151 p. : ill. ; 25 cm. | Includes index. | ISBN 9780566085956 (pbk.) | .-ISBN 056608595X (pbk.). | | 1. Consumer satisfaction - Evaluation.I. Brierley, John II. MacDougall, Rob III. Title | | Library : UiTM Shah Alam; UITM Melaka |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 587097 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | RAK TERBUKA (OPEN SHELVES) | 589741 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 591110 | Shelf | | PERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU) | BOOK | RAK TERBUKA (OPEN SHELVES) | 593404 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 595527 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 595843 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 598051 | Reference | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | ruj | 867182 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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