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Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff

  • Linear

  • MARC

  •  
    HF5415.5
    .A58 2002
     
    585985 (Shelf),BOK
    Anton, Jon

         Customer relationship management : the bottom line to optimizing your ROI.

         xviii, 254 pages : illustrations ; 24 cm Management skills, NetEffect series.

         ISBN 0130990698.
         
          1. Customer relations - Case studies - Management 2. Customer relations - Management - Statistical models.I. Petouhoff, Natalie L II. Title III. Series
         Library : UiTM Shah Alam; UITM Pulau Pinang; UITM Kedah; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    585985ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    639767ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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