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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld

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  • MARC

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    HF5415.525
    .R45 2001
     
    581561 (Shelf),BOK
    Reichheld, Frederick F.

         Loyalty rules! : how today's leaders build lasting relationships.

         xiii, 213 pages : illustrations ; 24 cm.

         ISBN 9781591393245
         .-ISBN 1591393248.
         
         1. Customer loyalty 2. Employee loyalty 3. Customer relations 4. Leadership.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    581561ShelfPERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU)BOOKRAK TERBUKA (OPEN SHELVES)
    638209ShelfPERP. PERUBATAN TAR KAMPUS SELAYANG(PPKS)BOOKRAK TERBUKA (OPEN SHELVES)

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