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Customer relationship management : organizational and technological perspectives / Federico Rajola

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    HF5415.5
    .R34 2003
     
    577945 (Shelf),BOK
    Rajola, Federico

         Customer relationship management : organizational and technological perspectives. - Berlin , 2003.

         xi, 172 p. : ill. ; 24 cm.

         ISBN 3540440011 (alk. paper).
         
         1. Customer relations - Management 2. Customer relations - Data processing 3. Customer relations - Technological innovations 4. Banks and banking - Customer services.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    577945ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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