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Strategic service management : beyond the moment of truth / edited by Denis Boyle

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    HD9980.5
    .S765 1990
     
    312111 (Shelf),BOK
    Strategic service management : beyond the moment of truth. - Oxford [England] , 1990.

         vi, 135 p. : ill. ; 30 cm The Best of long range planning no. 7.

         ISBN 0080377513.
         
         1. Service industries - Management 2. Strategic planning.I. Boyle, Denis II. Title III. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    312111ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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