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Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

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    HF5415.55
    .S35 2003
     
    575021 (Shelf),BOK
    Schmitt, Bernd

         Customer experience management : a revolutionary approach to connecting with your customers. - New York , 2003.

         xiv, 242 p. : ill. ; 24 cm.

         ISBN 0471237744.
         
         1. Relationship marketing 2. Customer relations - Management 3. Customer relations.I. Title
         Library : UiTM Shah Alam; UiTM Johor; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    575021ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    626106ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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