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Customer loyalty : how to earn it, how to keep it / Jill Griffin ; foreword by Robert T. Herres

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    HF5415.5
    .G75 2002
     
    574187 (Shelf),BOK
    Griffin, Jill

         Customer loyalty : how to earn it, how to keep it. - San Francisco , 2002.

         xvi, 252 p. : ill. ; 24 cm The Jossey-Bass business & management series.

         ISBN 0787963887 (pbk.).
         
         1. Customer loyalty 2. Customer relations 3. Customer services.I. Title II. Series
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    574187ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    662360ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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