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A practical guide to CRM : building more profitable customer relationships / by Janice Reynolds

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    HF5415.5
    .R59 2002
     
    570970 (Shelf),BOK
    Reynolds, Janice

         A practical guide to CRM : building more profitable customer relationships. - New York , 2002.

         285 p. : ill. ; 23 cm.
         Includes index.

         ISBN 1578201020.
         
         1. Customer relations - Data processing 2. Customer relations - Management.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    570970ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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