Shah Alam

  • UiTM Shah Alam
  • UITM Sarawak
  • UITM Perlis
  • UITM Pulau Pinang
  • UITM Sabah
  • UiTM Negeri Sembilan
  • UiTM Johor
  • UITM Melaka
  • UITM Pahang
  • UITM Kelantan
  • UITM Kedah
  • UITM Perak
  • UITM Terengganu
  • UiTM Libraries
.

Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson

  • Linear

  • MARC

  •  
    HF5415.5
    .D558 2003
     
    568705 (Shelf),BOK
    DiJulius, John R. , 1964-

         Secret service : hidden systems that deliver unforgettable customer service. - New York , 2003.

         xix, 172 p. : ill. ; 23 cm.
         Includes index.
         Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an expe.

         ISBN 0814471714.
         
         1. Customer loyalty 2. Consumer satisfaction 3. Customer services.I. Title
         Library : UiTM Shah Alam; UITM Melaka; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    568705ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKRAK TERBUKA (OPEN SHELVES)

Search In

Shelf Browse

No Shelf Browse Data.

Top