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When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan

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  • MARC

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    HF5415.5
    .B83 2002
     
    568141 (Shelf),BOK
    Buchanan,Richard W

         When customers think we don't care : ending actions that self-destruct companies, customer service and jobs. - New York , 2002.

         viii, 288 p. : ill. ; 21 cm.

         ISBN 0074709305
         .-ISBN 9780070138636.
         
         1. Marketing success 2. Customer services 3. Customer relations 4. Consumer satisfaction.I. Title
         Library : UiTM Shah Alam; UITM Perlis; UITM Sabah; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    568141ShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)
    568142ShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)
    573210ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    866360ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    131958ADShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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